The person will be responsible for serving the members in the credit union office and carrying out a wide range of administrative and operational activities to ensure the ongoing needs of the member are met, that overall business goals are achieved and that all transactions are accurately recorded and reported.
QUALIFICATION REQUIREMENTS
APA Loans, working towards QFA
MAIN DUTIES:
Teller/Member Services
1. Setting up, amending and processing of standing order payments/EFT/CT’s and Direct Debits in accordance with procedures.
2. To deal with online banking queries, including issuing pins and other online banking related duties.
3. Processing Debit card payments, lodgements and withdrawals in accordance with procedures.
4. Communicate clearly explaining questions and requirements and responding appropriately to member queries when dealing with members concerning lodgements, loans and withdrawals.
5. Ensure that the members are served efficiently, politely and in a friendly and timely manner.
6. Sensitively handle difficult situations and in communicating with members.
7. Ensuring that at all times correct procedures are followed in dealing with members transactions, including that the transaction is recorded accurately and correctly.
8. Checking of dividends and posting to members accounts
9. Completion of End of Day/Month End/End of Quarter/End of Year reports and balancing.
10. Issuing documentation and items of general information to members and non-members as directed in compliance with GDPR legislation.
11. Actively promote credit union services.
12. Exercise good judgement and pass on more complex queries to management to ensure provision of appropriate and effective service
13. Seek guidance and direction in new or unusual situations.
14. To deal with foreign exchange counter transactions. Reporting any discrepancies to the manager on a timely basis.
15. To act as teller as directed by the Manager.
16. Balancing teller cash at the end of each day when acting as a teller.
17. Preparation of source of funds forms for submission to the MLRO for review.
Membership
18. To open member accounts when required in accordance with procedures.
19. Checking members accounts for Identification and other information and keeping them up to date.
20. To deal with new membership applications including updating the membership register and to advise and assist new applicants in all aspects of the credit union’s operation, services and policies when required.
21. Reviewing dormant accounts and contacting the members to update their identification and reactivate their accounts on a timely basis and in accordance with procedures.
22. Ensuring the correct documentation is on file for all members, including clubs/societies and business accounts.
23. Review members accounts to ensure that all details are correct for each member.
24. Review members accounts to ensure that all members are correctly classified as personal, business, club/society etc. in adherence to AML regulations.
25. To update members accounts when required in accordance with procedures.
26. To close members accounts when required in accordance with procedures.
Insurance
27. Be conversant with all aspects of LP/LS claims and deal with Death and Disability Claims when directed by the Manager.
28. To process all insurance claims in an effective manner when directed by management.
29. Handling of other insurance products as required.
Loans
30. Follow procedures for issuing of loans within agreed limits set by the management and board as required.
31. Processing of CCR checks on members and preparation and submission of returns on a timely basis as directed by management.
Bank Reconciliations
32. Preparing and reconciling weekly bank accounts as required and submitting them to the manager for review on a timely basis.
33. Reconciling the debit card payments received on a weekly basis and preparation of reports on same detailing any discrepancies as required.
34. Reconciling the share and loan balances on a timely basis and reporting any discrepancies to the manager.
35. Management and Administration of the credit union bank accounts.
36. Payment of invoices/bills as approved by the manager/board by EFT on a timely basis and ensuring that they are paid using the correct bank details.
IT Systems
37. Be conversant with all relevant aspects of the computer and deal with computer issues as they arise.
38. To maintain computer records in an up-to-date manner, including the input of data and the production of reports.
39. Escalate incidents and problems to the IT Supplier to ensure speedy resolution.
40. Competent user of basic windows packages e.g. Word, Excel, PowerPoint, Adobe etc.
41. Follow procedure for data back up and ensure process is carried out in line with best practice as directed by the Manager.
Training
42. To attend training programmes and workshops (internal and external) as required by the credit union.
43. Commitment to ongoing CPD (Continuing Professional Development) as per
Minimum Competency Code (MCC) Standards.
Marketing
44. Co-ordinate marketing and promotion activities to various groups including youth strategies (schools quiz, art competition etc.)
45. Assisting in and attendance at promotions and events for members or prospective members
46. Social Media including promotional videos for social media
47. Website Management.
Online Banking
48. Review all members who have registered for Online Banking to ensure that their details are up to date and correct.
49. Ensure that all members are using personal email addresses.
50. Review all members who are not registered for Online Banking and encourage these members to register for Online Banking.
51. Assist members with any queries/issues which they may have registering/using the Online Banking system.
52. Prepare a monthly report detailing the members registered for Online Banking, members contacted during the month to register for Online Banking, new members registered for Online Banking, members who have been contacted but do not wish to register for Online Banking.
General
53. General office administration including dealing with post, scanning, shredding, filing, operating computers and other office equipment as required, following appropriate training, answering the telephone in a professional and timely manner and ensuring that telephone messages are passed on to the correct person and directing members to other credit union personnel as required.
54. Ensure all documentation/correspondence is filed appropriately and readily retrievable by colleagues.
55. Endeavour to never give cause for member or colleague complaint.
56. Undertake any duties which promote the efficient running of the office and provide cover when colleagues are absent as directed by the manager.
57. Co-operation with manager in the development and/or implementation of new services. Support management in the implementation of board policies and directives.
58. To attend credit union events as required by the credit union.
59. Attend and contribute positively to staff meetings
60. Dealing with 3rd parties as directed by the Manager.
61. Support administrator for the Manager – Fitness & Probity administration and other administration as required.
62. Ordering of supplies.
63. Preparation of ad-hoc reports as directed by the Manager.
64. Plan and Prioritise own work activities in consultation with the manager to ensure the needs of the Credit Union are constantly met. Consider requirements for the days and months ahead to ensure overall credit union objectives are met.
65. Assume responsibility for establishing and maintaining effective co-ordination and working relationships with the Manager and assist the Manager as required, keeping the Manager informed of any significant problems or concerns and attend meetings and prepare reports for management/board as required.
66. Ability, competence and desire to perform other more challenging and specialist administrative duties as required.
67. Other duties and responsibilities that fall within the remit and scope of this role
Compliance
68. Compliance with the policies and procedures of the credit union including Health & Safety regulations
69. Compliance with the official training provided by the credit union
70. To undertake such other reasonable and lawful duties as may be directed from time to time by the manager.
71. Ensure thorough knowledge, sound understanding and compliance with all Credit Union procedures, processes and systems
The above is a broad description of the key responsibilities of the role. It is not intended to be an exhaustive list of every duty or responsibility within the role.
The role will evolve and develop over time as the needs of the credit union changes and due to changing legislation, regulations, and business needs.
All staff members will be required to undertake tasks in other areas of the credit union in order to ensure key person cover, cover for all critical tasks and succession planning and to ensure a continued high level of service to members during leave periods and planning for unexpected events.
This job description may be subject to change as a result of changes in financial regulations and the business needs of the credit union. Discussions will take place with staff prior to any amendments.
Job Type: Full-time
Pay: €13.50-€20.76 per hour
Expected hours: 35 per week
Benefits:
Employee assistance program
Schedule:
Monday to Friday
Ability to commute/relocate:
Emyvale, CO. Monaghan: reliably commute or plan to relocate before starting work (required)
Education:
Bachelor’s (preferred)
Experience:
Clerical: 2 years (preferred)
Data entry: 2 years (preferred)
Administrative: 2 years (preferred)
JOB ID: 5700
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